Terms of Service

1. About This Service

PushBackHOA is operated by PushBackHOA. PushBackHOA is a document preparation service that uses artificial intelligence to help you generate an HOA dispute letter based on the information you provide. The service is not a substitute for legal advice from a licensed attorney.

2. Not Legal Advice

The content generated by PushBackHOA, including any dispute letter or related text, is for informational and document-preparation purposes only. It does not constitute legal advice. Laws vary by state and situation, and only a licensed attorney can provide legal advice tailored to your case. You should consult a qualified attorney if you need legal advice or if your matter is complex.

3. No Attorney–Client Relationship

Use of PushBackHOA does not create an attorney–client relationship between you and PushBackHOA or any person or entity associated with it. PushBackHOA is not a law firm and does not employ lawyers to provide legal advice. Any communication through this service is for the purpose of document preparation only.

4. Payment and Refunds

Access to the generated letter requires a one-time payment of Basic $19 / Pro $29 (USD). All payments are processed by Paddle, our authorized reseller and Merchant of Record. Refunds are available within 30 days of purchase and are handled by Paddle in accordance with Paddle's Buyer Terms. To request a refund, contact us at support@pushbackhoa.com or visit paddle.net.

5. Your Responsibility — Self-Help Tool

By using PushBackHOA, you acknowledge and agree that:

• PushBackHOA is a self-help document preparation tool, not a law firm, and does not provide legal advice;
• The letter generated reflects information you have provided. You are solely responsible for the accuracy, completeness, and truthfulness of that information, and for the accuracy of the generated letter as a whole;
• You will review and adopt the letter as your own before sending. The letter is sent by you, in your own name, and represents your statements to your HOA;
• You will independently verify any statute citation or escalation contact in the letter (using official state and government sources) before relying on it;
• PushBackHOA makes no representation or guarantee that the letter will achieve any specific outcome with your HOA, and is not responsible for outcomes resulting from your use of the letter;
• For complex situations — including any matter involving liens, foreclosure, eviction, pending lawsuits, or significant financial exposure — you should consult a licensed attorney before sending any letter or taking action.

6. Disclaimer of Warranties

The PushBackHOA service and any letter generated through it are provided "AS IS" and "AS AVAILABLE", without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. PushBackHOA does not warrant that the service or any output will be error-free, that any statute reference will be current or applicable to your specific situation, or that any letter will produce a particular result.

7. Limitation of Liability

To the fullest extent permitted by applicable law, PushBackHOA's total aggregate liability arising out of or relating to your use of the service shall not exceed the amount you paid for the service in the transaction giving rise to the claim ($19 or $29). PushBackHOA shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation lost profits, lost data, loss of goodwill, or damages arising from your use of, or inability to use, any letter generated through the service. This limitation applies regardless of the legal theory of liability.

8. Indemnification

You agree to indemnify, defend, and hold harmless PushBackHOA and its operators from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the service; (b) any letter you generated, signed, and sent; (c) any information you provided that was inaccurate or misleading; or (d) your violation of these Terms.

9. Binding Arbitration; Class Action Waiver

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the service shall be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules. The seat of arbitration shall be such forum as JAMS designates, and the proceeding may be conducted remotely. Each party shall bear its own costs and attorneys' fees except as otherwise required by the JAMS rules.

You and PushBackHOA each waive the right to bring or participate in any class, collective, or representative action. Any claim must be brought solely on an individual basis. As an alternative to arbitration, either party may bring an individual claim in small claims court if it qualifies.

If any portion of this Section 9 is held unenforceable, the remainder shall remain in full force and effect, except that if the class action waiver is held unenforceable, then this entire Section 9 shall be void.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles, except that the Federal Arbitration Act shall govern Section 9 (Arbitration).

11. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised "Last updated" date. Your continued use of the service after an update constitutes acceptance of the updated Terms.

12. Contact

For questions about these Terms, please contact us at support@pushbackhoa.com.